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Travellers Choice puts staff training front and centre with new partnership

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Travellers Choice puts staff training front and centre with new partnership

18 Nov 2019 Media Releases

Travellers Choice is further expanding its network-wide professional development program by partnering with Cornerstone People Solutions to provide members with a range of bespoke training opportunities.

The new program, dubbed TC Pro, offers Travellers Choice agents a range of practical and relevant modules, specifically tailored for the group and delivered via web workshops or through face-to-face and group sessions. 

The modules cater to various levels of experience and cover a broad range of subjects, from sales techniques and time management to negotiation skills to business planning. They also address contemporary issues such as coping with disruption and better understanding today's customer.

Travellers Choice Managing Director Christian Hunter says that professional development of agency staff is a vital issue, but one that time-poor managers often struggle to address. 

"By giving members the ability to tap into first-class training content, TC Pro is ensuring that every Travellers Choice agent has the opportunity to continually develop their skills," says Hunter. 

"Not only will this enrich professional lives, it will also deliver business success by ensuring our members and their teams are always equipped, in today's ever-changing and fiercely competitive retail environment, to deliver outstanding customer experiences." 

TC Pro is the latest addition to a Travellers Choice professional development program that over the past two year has seen the group expand its annual Frontliner training events, roll out webinar training and launch a highly-successful Member Mentoring Program.

Hunter says the group will continue to look for ways to help every Travellers Choice member and agent fulfil their potential.

"Our group’s unrivalled ability to embrace and support its members has always been an integral part of our success. Our focus now is on nurturing every single individual within our organisation by fostering a workplace that encourages curiosity and facilitates genuine professional development."

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