July saw Travellers Choice hold its first in-person gatherings since 2019, with member shareholders attending the traditional mid-year Member Meetings in Sydney, Brisbane, Melbourne, Adelaide and Perth.
Managing Director Christian Hunter and Chairman Trent Bartlett took members through the new packages, which include solutions specifically tailored for home-based agents and high-turnover businesses looking for an accelerated return on sales.
Hunter says it was encouraging to see member shareholders voice their support for the expanded membership structure.
"Members recognise the need for Travellers Choice to adapt to an evolving trading environment, just as they have adapted their own businesses," says Hunter. "At the same time, they see the potential for a more flexible approach to add further momentum to our current network growth."
As well as receiving an in-depth briefing on the company's operational strategies and financial forecasts, Travellers Choice members seized the opportunity to discuss current challenges facing their businesses.
"One of those issues is clearly staffing shortages, which is impacting independent travel businesses," says Hunter. "While it’s an industry-wide issue, our members have an unmatched array of support services and tools at their disposal to help them continue to deliver an exceptional customer experience."