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Travellers Choice tailor made for newest South Australian member

Read the latest news from Travellers Choice here. View our media releases and articles, learn more about Travellers Choice members and hear from our talented Senior Management Group and National Business Development Managers.

22 Dec 2022 Agent News, Media Releases
Tailor Made Travel Mt Gambier is based in Mount Gambier, South Australia's second most populated city, which sits around 450 kilometres south-east of Adelaide on the Limestone Coast. Since its launch in 2001 it has been managed by Leah Mullen, who with a partner acquired the business in 2013. 

Earlier this year Mullen became the sole owner and took the opportunity to explore new options for retail travel consortia membership. 

"My priority as an independent business owner has always been to deliver the highest standards of personalised customer service and I wanted to be part of a group whose values aligned with mine," says Mullen. "I'm also very self-sufficient, I seldom need assistance, but when I do I want to be part of a group that is highly responsive and offers me its full support.

"After conducting my own research and speaking to other travel agents, locally and around Australia, it became clear that Travellers Choice was the only group that ticked all of those boxes." 

Mullen says she also witnessed the Travellers Choice's fabled culture first-hand this year, when attending the National Travel Industry Awards in Sydney after Tailor Made Travel Mt Gambier was named as a finalist in the People's Choice Award.

"Travellers Choice were the only people who made an effort to find me and pass on their congratulations, even though I wasn't a member. I also then saw how Travellers Choice members celebrated as one when they took home the Most Outstanding Non-Branded Agency Group award. That was the final tick."

Tailor Made Travel Mt Gambier serves Mount Gambier and the surrounding lower south-east region, with a clientele that includes leisure and corporate customers, the vast majority of whom are repeat and referred business. 

Mullen says she intends to utilise Travellers Choice's broad range of marketing support services and its Site Builder website solution. As a Travellers Choice member she also now enjoys exclusive access to TC One, a powerful online agency booking system that incorporates a personalised B2C booking engine for agency websites. The TC One platform, which allows Travellers Choice members and their customers the ability to search and book a vast range of accommodation, car rental locations, activities and transfers, is currently being expanded to include cruise and tour product.

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 (L-R) Tim Bolton, Travellers Choice BDM, Leah Mullen, Tailor Made Travel Mt Gambier, and Graham Smith, Travellers Choice BDM.

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